Pet Peeve: Charging for water?!

OK, I really get it, I understand that companies have to make a profit, and I know that the movie industry is having some tough times. But, really, charging me 25 cents to get a cup of water?! I mean, on top of the outlandish price for the movie, they couldn’t just comp me the water?

And they wonder why people stay home and rent movies!

As a dear friend of mine who runs a very profitable business says about customer service, “find ways to give them free stuff!”

~ by scottqmarcus on June 27, 2009.