More Woes for United Airlines

Fellow NSA member and speaker, Don Cooper “The Sales Heretic,” has a great post about the high cost of poor customer service. In his piece, he documents the real life story of how a member of the Sons of Maxwell band has his guitar ruined by United Airlines. Since they didn’t agree to fix it, he wrote a song about it, which has now received over 2,000,000 hits. Here’s the video.

Always smarter to take care of your customers; it will never hurt you. But NOT taking care of them just might.

To read Don’s post, follow this link.

~ by scottqmarcus on July 14, 2009.