Archive for the 'Marketing mistakes' Category

More Woes for United Airlines

• July 14, 2009 • 1 Comment

Posted in Customer Service, humor, Marketing mistakes, Marketing Rules, public relations, video
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Free Airline Class Upgrade – Yeah, right!

• July 12, 2009 • Leave a Comment

Posted in Customer Service, Marketing mistakes, Marketing Rules, Promotions, public relations, rant, Understanding customers
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Pet Peeve: Charging for water?!

• June 27, 2009 • Leave a Comment

Posted in Customer Service, Marketing mistakes, rant
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OOPS! Marketing Error on Behalf of Luggage Company

• May 27, 2009 • Leave a Comment

Posted in Features and benefits, humor, Marketing mistakes, Marketing Rules, Understanding customers, video
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Sales Leads — It’s All About Staying in Touch

• April 28, 2009 • Leave a Comment

Posted in consistency of message, email, email marketing, humor, Marketing mistakes, Marketing Rules
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Under-Promise, Over-Deliver, a Lesson from the Airlines

• February 23, 2009 • 2 Comments

Posted in Customer Service, Marketing mistakes, Marketing Rules, public relations, rant
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I Told You So

• December 12, 2008 • Leave a Comment

Posted in Marketing mistakes, public relations
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Watch More TV Faster — huh?

• December 11, 2008 • Leave a Comment

Posted in advertising, craigslist, Features and benefits, Marketing mistakes, rant, television, Understanding customers, web design
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Republic Windows Labor Union Sit In, Bank of America, and the opportunity for good public relations

• December 8, 2008 • Leave a Comment

Posted in Image, Marketing mistakes, public relations, television
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If you focus on your hotel guest instead of your image, you’ll be happier and so will I

• December 8, 2008 • 5 Comments

Posted in Customer Service, Marketing mistakes, rant, Understanding customers
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