Archive for the 'Understanding customers' Category

More Woes for United Airlines

• July 14, 2009 • 1 Comment

Posted in Customer Service, Marketing Rules, Marketing mistakes, humor, public relations, video
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Free Airline Class Upgrade – Yeah, right!

• July 12, 2009 • Leave a Comment

Posted in Customer Service, Marketing Rules, Marketing mistakes, Promotions, Understanding customers, public relations, rant
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Pet Peeve: Charging for water?!

• June 27, 2009 • Leave a Comment

Posted in Customer Service, Marketing mistakes, rant
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OOPS! Marketing Error on Behalf of Luggage Company

• May 27, 2009 • Leave a Comment

Posted in Features and benefits, Marketing Rules, Marketing mistakes, Understanding customers, humor, video
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Scary Marketing Technique

• March 15, 2009 • 1 Comment

Posted in Features and benefits, Twitter, Understanding customers, alternative marketing
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Under-Promise, Over-Deliver, a Lesson from the Airlines

• February 23, 2009 • 2 Comments

Posted in Customer Service, Marketing Rules, Marketing mistakes, public relations, rant
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My Dirty Little Secret, American Idol, and Likeability

• February 19, 2009 • 2 Comments

Posted in Marketing Rules, Psychology, Understanding customers, humor, television
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A Fable: Wired VCRs, Ad Agencies, TV Executives and the latest Superbowl eTrade Baby Ad

• February 9, 2009 • Leave a Comment

Posted in Understanding customers, advertising, humor, television, video
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Using Viagra to get some Peace (sic) in Afgahanstan

• December 26, 2008 • Leave a Comment

Posted in Marketing Rules, Promotions, Understanding customers, alternative marketing, humor, public relations
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Watch More TV Faster — huh?

• December 11, 2008 • Leave a Comment

Posted in Features and benefits, Marketing mistakes, Understanding customers, advertising, craigslist, rant, television, web design
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