Archive for the 'Customer Service' Category

More Woes for United Airlines

• July 14, 2009 • 1 Comment

Posted in Customer Service, humor, Marketing mistakes, Marketing Rules, public relations, video
Tags: , , ,


Free Airline Class Upgrade – Yeah, right!

• July 12, 2009 • Leave a Comment

Posted in Customer Service, Marketing mistakes, Marketing Rules, Promotions, public relations, rant, Understanding customers
Tags: , , , , , , , ,


Pet Peeve: Charging for water?!

• June 27, 2009 • Leave a Comment

Posted in Customer Service, Marketing mistakes, rant
Tags:


Under-Promise, Over-Deliver, a Lesson from the Airlines

• February 23, 2009 • 2 Comments

Posted in Customer Service, Marketing mistakes, Marketing Rules, public relations, rant
Tags: , , , , , ,


If you focus on your hotel guest instead of your image, you’ll be happier and so will I

• December 8, 2008 • 5 Comments

Posted in Customer Service, Marketing mistakes, rant, Understanding customers
Tags: , , , , , ,


 
Follow

Get every new post delivered to your Inbox.