Archive for the 'Customer Service' Category

More Woes for United Airlines

• July 14, 2009 • 1 Comment

Posted in Customer Service, Marketing Rules, Marketing mistakes, humor, public relations, video
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Free Airline Class Upgrade – Yeah, right!

• July 12, 2009 • Leave a Comment

Posted in Customer Service, Marketing Rules, Marketing mistakes, Promotions, Understanding customers, public relations, rant
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Pet Peeve: Charging for water?!

• June 27, 2009 • Leave a Comment

Posted in Customer Service, Marketing mistakes, rant
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Under-Promise, Over-Deliver, a Lesson from the Airlines

• February 23, 2009 • 2 Comments

Posted in Customer Service, Marketing Rules, Marketing mistakes, public relations, rant
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If you focus on your hotel guest instead of your image, you’ll be happier and so will I

• December 8, 2008 • 5 Comments

Posted in Customer Service, Marketing mistakes, Understanding customers, rant
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