• February 23, 2009 •
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Posted in Customer Service, Marketing mistakes, Marketing Rules, public relations, rant
Tags: air travel, airlines, Customer Service, over promise, perception is reality, poor service, Understanding customers
• January 31, 2009 •
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Posted in Marketing Rules, public relations, rant, video
Tags: AIG, bailout, down jones history, perception is reality, pet peeve, stock market crash, video, wall street bonus
• December 8, 2008 •
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Posted in Image, Marketing mistakes, public relations, television
Tags: bailout, bank of america, chicago labor protest, organized labor, perception is reality, publicity, republic windows
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