More Woes for United Airlines

Fellow NSA member and speaker, Don Cooper “The Sales Heretic,” has a great post about the high cost of poor customer service. In his piece, he documents the real life story of how a member of the Sons of Maxwell band has his guitar ruined by United Airlines. Since they didn’t agree to fix it, he wrote a song about it, which has now received over 2,000,000 hits. Here’s the video.

Always smarter to take care of your customers; it will never hurt you. But NOT taking care of them just might.

To read Don’s post, follow this link.


~ by scottqmarcus on July 14, 2009.

One Response to “More Woes for United Airlines”

  1. […] View post: More Woes for United Airlines « Long Distance Marketing […]

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