Posted in Customer Service, humor, Marketing mistakes, Marketing Rules, public relations, video
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Posted in Customer Service, Marketing mistakes, Marketing Rules, Promotions, public relations, rant, Understanding customers
Tags: air travel, airlines, anger, free class upgrade, frustration, travel, travel upgrades, united airlines, voice mail
Posted in Customer Service, Marketing mistakes, rant
Tags: Customer Service
Posted in Features and benefits, humor, Marketing mistakes, Marketing Rules, Understanding customers, video
Tags: American Tourister, convenience, customer experience, Features and benefits, suitcase, travel, Understanding customers, video
Posted in consistency of message, email, email marketing, humor, Marketing mistakes, Marketing Rules
Tags: email, humor, perseverance, speaking
Posted in Customer Service, Marketing mistakes, Marketing Rules, public relations, rant
Tags: air travel, airlines, Customer Service, over promise, perception is reality, poor service, Understanding customers
Posted in Marketing mistakes, public relations
Tags: bank of america, chicago labor protest, organized labor, publicity, republic windows
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