Archive for the 'Understanding customers' Category

More Woes for United Airlines

• July 14, 2009 • 1 Comment

Free Airline Class Upgrade – Yeah, right!

• July 12, 2009 • Leave a Comment

Pet Peeve: Charging for water?!

• June 27, 2009 • Leave a Comment

OOPS! Marketing Error on Behalf of Luggage Company

• May 27, 2009 • Leave a Comment

Scary Marketing Technique

• March 15, 2009 • 1 Comment

Under-Promise, Over-Deliver, a Lesson from the Airlines

• February 23, 2009 • 2 Comments

My Dirty Little Secret, American Idol, and Likeability

• February 19, 2009 • 2 Comments